Refund and Returns Policy

Guidance on returns and refunds

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original packaging. You’ll also need the receipt or proof of purchase.

Please be aware that Items or Products that have been cut to size are non-refundable.

To request a return, you can contact us at sales@smithstimber.co.uk or call us on 01636 702573

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@smithstimber.co.uk

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should email us at sales@smithstimber.co.uk to discuss the available return options.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.