• Add products to basket.
  • Proceed to checkout and fill in billing info, along with delivery/collection date and place the order.
  • Smiths Timber will then review the order and approve the order, we aim to do this within 5- 10 minutes During Office hours of receiving your order, depending on staff availability.
  • All orders within our Local Area will be Automatically Approved unless any Products within your basket are on Back Order.
  • Please Note Outside of Offices Hours Approval times maybe be slightly longer. 
  • The reason we have to approve your order is because, Due to the Nature and size of our products some   are only available for Local Delivery or Collection and has to be done on a individual Bases. 
  • You do not need to stay on the website while your order is waiting for approval. 
  • Once your order has been Approved
  • You will receive a payment link via email to pay online. Please check Junk or Spam Folders  
  • You will then receive a  Order Acknowledge email during shop opening hours  to confirm your Order and Delivery or Collection Date 
  • Done, Thank you for your Custom, We appreciate your business
if you would like any more help or information. Please call us on 01636 702573 where our staff will be happy to help

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